1. Who We Are
The Awatief Cosmetics mobile application (the "App") and the website awatiefcosmetics.com are operated by Awatief Cosmetics (the "Center"), Business No. 026197608, Ali Ben Abi Taleb St., Baqa al-Gharbiyye, Israel. Phone: 050-408-3971. Email: support@awatiefcosmetics.com.
2. Service Description
The App allows you to book services, treatments, and packages at our center, view available time slots, and manage your bookings. Creating an account, or booking an appointment without one, constitutes acceptance of these Terms.
3. Account and Guest Booking
You must provide accurate personal information when creating an account. Your phone number is verified via SMS. You are responsible for all activity under your account. Each person may create only one account.
You may also book an appointment as a guest, without creating an account, by providing your name, phone number, city, and date of birth.
4. Appointments
- You may hold multiple upcoming appointments at the same time; there is no limit on the number of appointments you may book.
- The Center reserves the right to cancel or reschedule appointments and will notify you via SMS if this occurs.
- If you book a group appointment, the Center will be closed to all other customers for the duration of that appointment.
5. Prices and Payment
- All prices are in Israeli shekels (₪) and include VAT.
- Services, treatments, and packages that do not require a deposit are paid at the Center upon arrival — no payment is taken through the App.
- Some packages require an advance deposit, paid online, to reserve the appointment. Before you pay, the App shows the package's total price, the deposit due now, and the remaining balance to be paid at the Center upon arrival.
- Online payments are processed securely by our third-party payment provider, Tranzila. Your card details are entered directly with Tranzila — the App does not process or store your card information.
- An appointment that requires a deposit is confirmed only once the payment is approved. If the payment is not completed within 20 minutes, the reservation is released automatically and no charge is made.
6. Cancellation and Refunds
- You can cancel an appointment through the App (My Appointments), or by notifying the Center by phone, WhatsApp, email, or in person, using the details in section 1.
- Appointments can be cancelled up to 24 hours before the scheduled time. If the appointment was booked less than 24 hours in advance, it can be cancelled up to 1 hour before the scheduled time. These deadlines apply whether you cancel through the App or by contacting the Center.
- Cancelling an appointment for which no deposit was paid is free of charge.
- If an appointment for which a deposit was paid is cancelled within the deadlines above, the deposit will be refunded, less a cancellation fee of 5% of the amount paid or ₪100, whichever is lower.
- If an appointment is cancelled after these deadlines, or you do not arrive for it, the deposit will not be refunded.
- If the Center cancels your appointment, or reschedules it and the new time does not suit you, the deposit will be refunded in full, with no cancellation fee.
- Refunds are made to the same payment card used for the payment, within 14 days of receipt of the cancellation notice. The time until the credit appears on your card statement depends on your card issuer.
Nothing in this section derogates from your rights under the Consumer Protection Law, 5741-1981, and the regulations under it, including the extended cancellation rights of senior citizens, persons with disabilities, and new immigrants, where applicable.
7. Booking for Someone Else
The App allows you to book an appointment on behalf of another person. When you do, you must provide accurate information about that person, including their name or relationship to you, their gender, and their age range. This information is stored as part of the appointment and associated with your account.
8. Gift Cards
The App allows you to reserve a gift card for pickup at the Center. Reserving a gift card is not a purchase completed through the App — payment is made in person at the Center when you collect it. The App does not process or store any payment card information.
9. User Responsibilities
You agree not to:
- Provide false or misleading information
- Attempt to interfere with the App's operation
- Use the App for any unlawful purpose
- Create multiple accounts
10. Notifications
By enabling push notifications, you consent to receive appointment reminders, schedule changes, post-visit thank-you messages, and gift card order/pickup confirmations. These are transactional notifications only — we do not send marketing or promotional messages. You can disable notifications at any time through your device settings.
11. Limitation of Liability
To the extent permitted by law, the App is provided "as is." Awatief Cosmetics is not liable for any indirect, incidental, or consequential damages arising from your use of the App. We do not guarantee uninterrupted or error-free service.
12. Account Termination
We reserve the right to suspend or terminate your account if you violate these Terms or misuse the App. You may delete your account at any time through the Settings page, which will permanently remove all your personal data — except that, if your account was suspended for violating these Terms, we retain your name and phone number to prevent re-registration, as described in our Privacy Policy.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Israel. The competent courts in Israel shall have jurisdiction over any dispute.
14. Changes to These Terms
We may update these Terms from time to time. The updated version will be published in the App and on our website. Continued use of the App after changes constitutes acceptance of the revised Terms.
15. Contact
For questions about these Terms, or to cancel an appointment, contact us by phone or WhatsApp at 050-408-3971, by email at support@awatiefcosmetics.com, or at the Center.